Warranty Policy
Every DROSS product comes with a 6-month warranty from the date of purchase, covering manufacturing defects in materials and workmanship.
Covered: Faults arising from manufacturing, materials, or workmanship under normal, intended use.
Not covered: Physical damage, water damage, misuse, unauthorised repair or modification, incorrect installation or voltage, or normal wear and tear.
Resolution: Valid claims are resolved with a brand-new replacement unit. We don't offer repairs or cash refunds under this warranty. See "How to File a Warranty Claim" below for the return shipping terms.
Register Your Purchase
Register your DROSS purchase and you won't need to hunt for your invoice later. Once registered, our team can verify your warranty instantly, meaning faster support if you ever need to file a claim.
Already have a claim or need help? Message us on WhatsApp.
How to File a Warranty Claim
- Message us on WhatsApp with your Order ID and a short video or photo clearly showing the issue.
- Our team reviews your claim within 24-48 hours to confirm it's a covered manufacturing defect.
- Once approved, ship the faulty product back to us (return shipping is at the customer's cost). We'll share the return address on WhatsApp.
- Once we receive and verify the product, we'll dispatch a brand-new replacement unit.