Refund policy

Return and Exchange Policy

We want you to be happy with your DROSS purchase. We offer a free exchange (no extra cost) within 30 days of delivery in the following cases:

• The product has a quality issue or manufacturing defect.
• The product delivered is different from what you ordered.
• The product arrived physically damaged or defective on opening.
• You're simply not satisfied with the product.

Please note: we offer exchanges, not cash refunds. If we're out of stock for an exchange, we'll let you know your options.

How to Request an Exchange

Contact us within 30 days of delivery on WhatsApp at +91 99928 08001 or email care@drossonline.in, and our team will guide you through the process.

Conditions for Exchange

Items must be returned in their original condition, unused, with all parts and packaging. The following are not covered under this policy:

• Damage caused by misuse, neglect, or improper installation.
• Items missing parts, accessories, or original packaging.

Return shipping costs are the customer's responsibility unless the issue is due to our error (wrong item, damage in transit, or manufacturing defect), in which case we will guide you on the process.

Found a manufacturing defect after 30 days? All DROSS products carry a 6-month warranty — see our Warranty page for details.